PBI Commercial Onboarding Experience

Whether it’s emergency restoration or ongoing renovations, repairs, and maintenance, PBI Commercial begins every new partnership with a structured onboarding process that puts your needs first. We take time to learn your facilities, document your priorities, and align our team with yours. This ensures projects move quickly, communication stays simple, and expectations are always clear.

Making Your Job Easier from Day One

Hiring a contractor shouldn’t feel like a gamble or a headache. Our proven onboarding process removes risk, shortens the learning curve, and builds trust so you can focus on your job, not micromanaging ours.

Step 1 – Kickoff & Alignment

• Team introductions – Your project Lead, backup contact, and Director contacts.
• Facility priorities review – Documenting operating procedures, risks, and goals.

Step 2 – Site Familiarization

• Initial walk-through with your staff to learn systems and access requirements.
• Facility Guide created – a reference for PBI Commercial team members to ensure consistency.
• Administration review and authorizations – document all invoicing procedures, purchase order requirements, contracts or service agreements.

Step 3 – Transparent Billing & Communication

• Billing clarity – T&M logs, progress billing, and budgets explained upfront. 
• Communication cadence – Daily updates during active projects, weekly summaries ongoing via your preferred communication tools.
• Digital documentation – Photos, logs, and reports shared in real time. 

Step 4 – First 90 Days: Building Trust

• 2 Hour Response, 24-Hour Start Post Mitigation Repair. SPEED
• No-Argue Invoice Guarantee – Fair, transparent billing. SERVICE
• Project debriefs – Continuously improve how we work with you. SOLUTIONS

Step 5 – Long-Term Partnership

• Dedicated Account Lead – Knows your facilities, expectations, and team.
• Multiple services and capabilities with a single vendor. – Simplifies and expedites work throughout your facilities.
• True extension of your team – not just another vendor. 

The Result: You get a contractor who understands your facilities, your people, and your processes, so you don’t have to micromanage. Hiring PBI Commercial becomes the safe decision that makes your job easier and eliminates typical industry aggravations.